I know that is the last thing you want to see when you have just spent your hard-earned money on a product!! For several weeks now, I have received 1-2 emails per day from different people who have purchased my products and are experiencing this very problem. Most of you have been SO nice and patient (and I totally appreciate that!!). I have also received some nasty emails/messages about this. :( Don't worry, I'm over it. ;)
So, what does this mean?? Time for a simple tutorial!!! :)
You may want to start by updating your Adobe Reader, which is f-r-e-e, as Adobe recommends.
Right-click on the PDF you want to open and then click on "Open with Adobe Reader" (whatever version you have).
When you choose the program this way, you may want to check "Always use the selected program to open this kind of file" so it will remember for future documents.
That should solve your problem! If you are using a Mac, the steps are virtually the same. Go to File, Open with... and choose Adobe Reader and NOT preview!! Hope this helps you out!!! :)